Privacy Policy

Introduction

The Craftory (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our store, website, or interact with us through any channel.

By using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

a. Personal Information

Name
Phone number
Email address
Billing and shipping address
Measurements and design preferences (for custom orders)
Payment information (processed securely by third-party payment providers)

b. Non-Personal Information

Browser type and device information
Website usage data (pages visited, time spent, etc.)
General location data (city/state level)

How We Use Your Information

We use your information to:

Process and fulfill custom and ready-to-wear orders
Communicate order updates, appointments, and inquiries
Provide customer support
Improve our products, services, and customer experience
Send promotional communications (only if you opt in)
Comply with legal and regulatory obligations

Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

Payment processors and service providers necessary to complete transactions
Shipping and logistics partners
Legal authorities if required by law

All third parties are required to maintain confidentiality and use your information only for authorized purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, analyze website traffic, and improve functionality. You can choose to disable cookies through your browser settings.

Your Rights and Choices

Depending on applicable laws, you may have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal data
Opt out of promotional communications

To exercise these rights, please contact us using the details below.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

The Craftory
📍 Redmond, Washington
📧 Email: THECRAFTORYUSA@GMAIL.COM
📞 Phone: 253.217.9088